Hyundai Malaysia
Hyundai Malaysia Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hyundai Malaysia has 2.0 star rating based on 26 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Design and comfort of car interior, Interior, Nil.
Cons: Workshop personnel lack of professionalism and knowledge, Poor customer service, Quality and value of the car are questionable.Recent recommendations regarding this business are as follows: "Take your Hyundai to external vendors. Atleast you are not cheated.", "Disappointed consultation", "Must be find honest saleman", "Find another dealer", "dont buy hyundai unless u enjoy with poor after sales service".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hyundai Malaysia has 2.0 star rating based on 26 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Design and comfort of car interior, Interior, Nil.
Cons: Workshop personnel lack of professionalism and knowledge, Poor customer service, Quality and value of the car are questionable.Recent recommendations regarding this business are as follows: "Take your Hyundai to external vendors. Atleast you are not cheated.", "Disappointed consultation", "Must be find honest saleman", "Find another dealer", "dont buy hyundai unless u enjoy with poor after sales service".
Most users want Hyundai Malaysia to offer a solution to their issues.
Review authors value the most Location. Consumers are not pleased with Discounts and Special Offers and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Cheating service centre
User's recommendation: Take your Hyundai to external vendors. Atleast you are not cheated.
Disappointed consultation on repair works
User's recommendation: Disappointed consultation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy I10 parts not yet receive.
FAKE JOB OFFER FROM HYUNDAI KUALA LUMPUR ,MALAYSIA
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProfessional and Unprofessional
TRANSMISSION AND MULTIPLE PROBLEM
I bought a Sonata YF 2013 Facelift car. Engine No G4NACA176629 &;;;;;;;;;;;;; KMHEC41AMDA516153.
Since the first day of receiving the car, various problems have arised one by one until now after 6 years. The problems are as follows: i. 15 Jan 2014 - The first day the car came out of the store directly Pull car tires to left. One-sided dining tire.
After the Stabilizer link set was changed 2 times but still not ok. Service at Tian Siang Hyundai SC, Sitiawan Perak. ii. 2015 - Transmission Problem.
Stark / locked 3rd gear. Gears cannot go up / down. Problem detected and ECU changed. Servis di Tian Siang Hyundai SC, Sitiawan Perak.
iii. 2017 - Transmission Problem. Stark / locked 3 rd gear. Gears cannot go up / down.
Problem detected and changed Valve body set include Solenoid and Harness. Glenmarie Hyundai SC, S Alam Selangor iii. Sep 2019 - Transmission Problem. Stark / locked 4rd gear.
Gears cannot go up / down. Send to Sime Darby Hyundai Ipoh DTC P0768 transmission problem. The problem could not be traced. The car is stuck for a month.
Check wiring connection and change oil transmission. Car Intermitten Lock Gear 4th. iv. Oct 2019 - Transmission Problem.
Stark / locked 4rd gear. Gears cannot go up / down. Send to Hyundai Tian Siang Sitiawan Perak DTC P0768 transmission problem. The problem could not be detected.
Check wiring connection and solenoid related service. Problem solved. v. Oct 2020 - Transmission Problem.
Stark / locked 4rd gear. Gears cannot go up / down. Send to Sime Darby Hyundai Ipoh DTC P0768 transmission problem. The problem could not be traced.
The car is stuck for a month. Check wiring connection and change oil transmission. Until now, the problem can not be detected and the SC is still left. Here I am very disappointed with the quality of Hyundai Sonata cars that are always advertised as world class cars.
Recurring problems with service and repair power are very unsatisfactory to me as a consumer. Me feel cheated by the quality of this vehicle and the huge losses resulting from this problem.
With this, I request the hyundai to make a review on my car and please resolve what the real problem is and why I must bear all this on the failure of the Hyundai to produce a quality car.
This car is serviced according to the schedule at SC. Thank you.
Best Regard
Nazrul Hisham bin Abdul Wahab
01957****t 2
Preferred solution: Full refund
TRANSMISSION AND MULTIPLE PROBLEM
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExtremely Bad Services by Service Centre and HQ Customer Service
Sent my Elantra for repair after an accident at their Ipoh Service Centre Jalan Lahat. They had to open and check my Steering Column.
The stupid idiots did not fix it back properly. Took possession of my car on 27 July 2020. Their service consultant informed me that they have just brought my car back after doing the alignment balancing. Drove my car out of their centre and immediately felt my steering was pulling hard to the left.
Went back to the service centre. Their mechanic tested my car with me sitting next to him. He said he knew of the issue and that their tyre shop informed him that I have to change my front tyres. I was so damn pissed.
The scums in Hyundai knew about the left pulling of steering when I came to take my car. None of the idiots informed me and recklessly putting me in danger. But I was still calm. Took my car to my regular tyre shop.
changed my tyres and did the alignment balance. Tested drove. problem was still there. upon further inspection by my mechanic, he found out that the issue was not the tyre but if the custer, which has moved side ways.
Took my car back to the service centre and screwed the service manager. His mechanic took my car again for test drive and gone missing. I waited from 3.30pm till 7.30pm. He did not return.
He was not even answering his phone. I left the service centre without knowing the whereabouts of my car. Called the service centre on 28July. Service manager informed me that they have rectified the problem.
I question him of their substandard diagnosis of my car issue and asked them for a refund of the money i spent to change my tyres - which was unnecessary. He didn't answer but he said my car is ready for collection. I went back to the service centre on 30th July. This time, I asked for a letter from them certifying my car is safe to be driven out of their service centre.
They refuse to give. I called the HQ customer service. It is handled by 3 stupid malay ladies. They offered no help.
Midst of the argument, they said I cannot take back my car now as they have decided to send their technical team from KL to inspect my car. I was like wtf? Are they indirectly saying that their mechanics in ipoh service centre are incompetent and unreliable? I had a huge fight with the service manager.
The HQ stopped answering my calls. I left without my car. Will be going back on Monday 3rd August 2020. Anticipating a rough day at Hyundai and I am not going to be civil with them.
Some info about the 1300 number.
This is just a one line number, which means, if you hear a message saying that their cs centre is busy and your call is important and you should wait on the line, meaning call rep is talking to someone else. Just one person manning their main line. This is an MNC + GLC and they have only one person manning their main 1300 line. Sounds lame but thats the truth.
So, if you are considered a demanding customer - they will not answer your call. They let is ring, then it goes to their automated message, then it rings again and this continues. The person on their side will never answer the call for as long as you are staying on their line. Well, this means, another customer will not be able to get through their line too.
This is a service equivalent to sewage.
The problem is not Hyundai.
It is Simedarby. A GLC - a place full of substandard workers with substandard skills.
- Nil
- Workshop personnel lack of professionalism and knowledge
- Poor customer service
Preferred solution: Let the company propose a solution
User's recommendation: Since the the Hyundai Brand is managed by SimeDarby locally - avoid buying this brand. World class brand in the hands of low class company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Kuala Lumpur, Kuala LumpurNeed to check if this cash rewards is true
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Kuala Lumpur, Kuala LumpurWant to take action by lawyer
Preferred solution: Let the company propose a solution
User's recommendation: Must be find honest saleman
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor maintenance after sales
they just acknowledged my claim and email
The driving experience was good but the maintenance can cause you big frowny face and swearing bad words. I had accident b4 and that idiot klang service centre took 1 month to repair external body without mechanical damage. Till few days ago my car broke down in ayeh keroh and towing to melaka service centre. what caught me suprise was they told me they dont have simple battery in stock but then diagnosis said it was main relay issue and under recalled status.
what the heck they never informed me through email, sms or call to replace it. with the experience of car accident and this case hyundai is lousy all the parts must order from south korea. if you can bear with small part faulty and wait for 2 weeks . then please buy hyundai.
if you can bear with poor hyundai after sales service in HQ glenmarie, please buy hyundai. Let me share with you guys just imagine the rear light and bumper need to order from south korea...
what can you expect ? is hyundai like mclaren , lamborgini, ferrari which are one out of a milion in car number ?
Preferred solution: Deliver product or service ordered
User's recommendation: dont buy hyundai unless u enjoy with poor after sales service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad service and late delivery
Preferred solution: Deliver product or service ordered
User's recommendation: Find another dealer
Trade in car not settle the car for me
Preferred solution: Need Hyundai take action to settle my case immediately
Please rethink before you buy
- Design and comfort of car interior
- Quality and value of the car are questionable
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBrake problem
Preferred solution: Let the company propose a solution
Workshop-lack of knowledge
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